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Checked every 5 minutes · How we measure this
As of 12:40 EDT on 21 Sep 2026, shopify.com responded to our check in 99 ms, with 100.00% availability over the last 24 hours.
Checked every 5 minutes · last checked 8 minutes ago
The line is response time measured from our probe to shopify.com, which rises when the service slows down. Shaded red marks intervals where checks actually failed. It excludes your own connection and browser rendering.
Reported by Shopify on its own status page. Verify on their status page.
0 problem reports
Shopify degraded performance
DownBits detected degraded performance on Shopify between 19 Sep 2026, 00:25 – 03:20 IST, lasting ongoing. Detected across 35 consecutive automated checks of shopify.com.
Detected by DownBits probe
Shopify degraded performance
DownBits detected degraded performance on Shopify between 18 Sep 2026, 19:20 – 19:40 IST, lasting ongoing. Detected across 4 consecutive automated checks of shopify.com.
Detected by DownBits probe
Shop App, Shop Pay & Shop Pay Installments are unavailable
We are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Merchants are also unable to void shipping labels. Shipment tracking updates are unavailable, and tracking notifications are not being sent to merchants or buyers. We will provide another update when more information is available.
Confirmed on the vendor status page
Shop App, Shop Pay & Shop Pay Installments are unavailable
Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, and shipping label voids. Shipment tracking updates and tracking notifications remain degraded. We continue working to restore these services.
Confirmed on the vendor status page
Some customers experiencing issues with the Shop App
The issue has been identified and a fix is being implemented.
Confirmed on the vendor status page
Some customers experiencing issues with the Shop App
A fix has been implemented and we are monitoring the results.
Confirmed on the vendor status page
Shopify degraded performance
DownBits detected degraded performance on Shopify between 15 Sep 2026, 15:25 – 19:00 IST, lasting ongoing. Detected across 43 consecutive automated checks of shopify.com.
Detected by DownBits probe
Shopify Admins are experiencing degraded performance
We are continuing to investigate the root cause of degraded logins to Admin, POS and other areas, including Shopify Support.
Confirmed on the vendor status page
Shopify Admins are experiencing degraded performance
We have identified a fix and have begun to see recovery of Shopify logins. We continue to monitor the situation before confirming resolution.
Confirmed on the vendor status page
Shopify is responding normally. Our last automated check of shopify.com completed 8 minutes ago and succeeded in 99 ms. Over the past 24 hours the service answered 100.00% of our checks.
Measured from our automated checks, Shopify has been available 100.00% over 24 hours, 99.80% over 7 days, 99.82% over 30 days. We recorded 9 incidents in the last 30 days.
Shopify has averaged 118 ms across our successful checks in the past 24 hours, which is fast — comfortably within what a healthy service should return. Response time is measured from our probe to shopify.com and does not include rendering time in your browser.
The most recent incident DownBits recorded for Shopify began on 19 September 2026 at 00:25 IST and lasted 2 hr 55 min. It was logged as degraded performance. Detected by DownBits probe.
Our probe is reaching shopify.com normally right now, so the problem is more likely to be local to you than a full outage. Use the report button on this page to add your own signal — when several people report the same problem within a short window, it appears on the chart above.
Mobile apps and the website often run on different infrastructure. If Shopify fails in the app but works at shopify.com in a browser, an app update or a cache clear inside the app usually resolves it.
Open any other site. If nothing loads, the issue is your network rather than Shopify. On Windows run ping shopify.com and nslookup shopify.com in Command Prompt; on macOS or Linux use Terminal. A DNS failure and a server failure look identical in a browser but are very different problems.
Load shopify.com in a private or incognito window. If it works there, clear cookies and site data for shopify.com in your normal browser rather than clearing everything.
Switch from Wi-Fi to mobile data, or vice versa. Regional ISP routing problems are common and often affect one carrier while others are unaffected.
We link the vendor status page so you can check our reading against theirs.
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